IT Specialist
Reporting to the: IT Manager
Role Purpose: Generally in-charge and accountable for implementation, maintenance and operations of IT software/hardware.
Key Responsibilities:
- Oversee the daily performance of IT systems particularly- Office 365, Sharepoint for Workflow, HR and Finance Systems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for client or colleagues’ use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Train others in the proper use of hardware or software
- Determine requirements for new systems or modifications
Desired Skills and Experience
- At least 5 years experience in IT role and responsibilities
- Technical Skills – Web programming, Office 365, Sharepoint workflow and BPMN Database (MS SQL, My SQL), BI Report and Visualization, HRIS, Finance, ERP, Web applications (Linux, PHP, My SQL), CISCO Call Manager, CISCO IOS and IPTEL, PABX, WINDOWS Servers,
- University degree in IT or any related field
- Experienced in project management, setting up new systems/software
- Proficient communication skills both written and verbal
- Passionate, driven, committed and team player