Operations Manager
Reports Directly to the: Centre Manager
Role Objective: Generally in-charge with the operations’ day-to-day tasks in the centre and ensuring centre standards are maintained.
Key Responsibilities:
- Client Management and Satisfaction
- Implementation and Monitoring of operations systems, standards and processes
- Logistics and Budget Management
- Managing third party relations/suppliers/vendors
- Handling Renewals and Center Business Services (Secretarial, Messengerial, etc.)
- Client Invoicing
- Centre Team Management
Qualifications and Experience:
- Education: Any business-related course
- Experience: At least 3 years experience in the serviced office or hospitality industry in a managerial or supervisory role
- Knowledge and Skills:
- Ms Office Computer Skills
- Leadership Skills
- Customer Service Management
- Operations Standards
- Effective Communication Skills
- Up-selling skills
- Business Communication Skills
- Office Management Skills
- Personal Qualities:
- Service-oriented
- Eye for details
- Well groomed
- Has Sense of urgency
- Effective communicator
- Organized and systematic
- Committed